100%
Money Back Guarantee
We provide a 60-day
Money Back Guarantee for DermaTend™
The 60-day Money
Back Guarantee applies only to product
purchased directly from us through our
website or placed through our toll-free
phone order line. Product purchased
elsewhere from retail stores, EBay or
other Internet sites are subject to the
return policies of that particular
website or store and you must contact
them to claim any guarantees they may
offer.
We will refund the
product price ONLY
(We will not refund
original shipping charges or customer
shipping costs to return unused portions
of product).
To claim your Money Back Guarantee:
--Call us on 1-775-323-1413 to receive a
Return Merchandise Authorization number
(RMA#) issued by Solace International,
Inc., Monday to Friday, 9AM to 2PM,
P.S.T. This number is to be clearly
displayed on the outside of the returned
package.
--Must provide proof of purchase. (You
may use invoice emailed to you when
ordering)
--Must provide
completely filled Refund Request Form.
--All returns must include the actual
product, (either the empty product
container or the partially used product
and container SEALED in a plastic
bag away from the paperwork)
Sorry, but we cannot issue a refund
without proof of purchase, remainder of
product, Refund Request Form and RNA#
clearly written on the outside of the
returned package. For Sanitary reasons
all returns of product that are not in a
separate plastic bag away from the
paperwork will be thrown out and no
refund will be provided. No refund will
be provided for orders over the 60 day
period.
--Mail Proof of Purchase, Refund Request
Form and unused portion of product to:
Solace International
Attn: Returns Department (RMA#______)
1055 W. Moana Lane, Suite 101
Reno, NV 89509
All packages must be sent back Return
Receipt through the U.S. postal system
or signature required through a
recognized carrier (i.e. FedEx, UPS, DHL,
etc.) Solace International, Inc. is not
responsible, and will not issue a credit
for any returned package lost in
shipping and/or not received.
--Once the refund request is received,
we will refund the product price by
issuing a refund check directly to the
credit card used for purchase (The form
of refund will be at our
digression). Refunds are processed once
weekly. Allow 20-25 business days for
the refund to appear on your credit card
statement or to receive a refund check.
Returns MUST be in our office within 60
days of the date your order was shipped
to be eligible for a refund.
(Refund
check will be made out to name on order
only)
